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Export Customer Service Coordinator - 12-month fixed term contract, Full Time, Sutton-in-Ashfield

Are you a skilled Administrator looking for a new challenge? Do you have a clear and methodical approach to work and enjoy using your communication skills to develop strong working relationships with people? Are you customer focused with the ability to demonstrate outstanding customer service? Do you have meticulous attention to detail and are you a self-motivator?

We have an exciting opportunity available within our busy Export team. With customers at the heart of our business your role will be to support our Export Department with multinational enquires and orders. Your main duties will include but are not limited to:

· Coordinate and administer the day-to-day support for a palette of international markets

· Respond to customer queries, providing a customer focused resolution to all customer queries.

· Providing professional customer service excellence to our family of international agents, distributors, and customers.

· Collaborate with other departments such as: Credit Control, Stock Control, and the Warehouse, to ensure the smooth and efficient processing of the day-today orders and enquiries.

· Accurately processing orders through the Romo portal in the most efficient manner and analysing cost effective shipping.

· Proactive follow-up of parcel tracking information, resolving any queries and keeping agents and distributors informed.

· Manage order for weekly consolidated dispatches to distributors, booking forwarders and keeping distributors informed.

· Develop and maintain a working knowledge of customs and exporting to include, key export documents, Incoterms, Rules of Origin, commodity codes, trade agreements and preference.

To be successful in this role we are seeking an individual that is highly motivated and able to manage multiple priorities. You will be proactive and organised. You will have previously worked in an administrative role and ideally have experience of working in a fast-paced environment, responding to tight deadlines, and prioritising your own workload.

If you believe you have the relevant skills and would like to be considered for this role, please submit an up-to-date CV and covering letter demonstrating your experience and interest in this role. Please send these directly to