Terms and Conditions

Terms and Conditions of Website Use

Welcome to the www.romo.com website. The website is owned and operated by Romo Limited, Registered office: Lowmoor Road, Kirkby-in-Ashfield, Nottinghamshire NG17 7DE, Registered number: 385709

By accessing the www.romo.com website you agree to the following terms. If you do not agree to the following terms, please note that you are not allowed to use the site.

Conditions of use

The contents of this website are intended solely for personal, non commercial use and are displayed solely for the purpose of promoting our products and services. You are permitted to download or print pages from the website as a record of your visit provided you do not reproduce or publish, transmit, distribute, display, modify or otherwise exploit any such material without prior approval of Romo Ltd.

Copyright notice

All content included on this website (including, but not limited to, logos, images, photos, designs, graphics and text) is the property of Romo Ltd and as such is protected by UK and international copyright and other intellectual property laws.

Any unauthorised reproduction or copying of the products or images featured on this website and belonging to Romo Ltd may result in legal action.

Romo is a member of ACID – Anti Copying In Design. For more information please visit www.acid.eu.com

Accuracy of content

While we take all reasonable efforts to ensure information provided on our website is accurate, in particular the product detail and description, all material displayed is provided by way of information only, and you should verify the product with your local stockist before placing an order.

Damage to your computer

Whilst we take all reasonable steps to ensure this website is free from viruses or defects, we cannot guarantee against harmful attacks, and we do not accept liability for any possible viruses. It is your responsibility to ensure appropriate safeguards are in place before downloading any information from this website. Romo Ltd will not be liable to any person for any loss or damage which may occur to computer equipment as a result of using this website.


Privacy policy

This privacy policy sets out how Romo uses and protects any information that you give Romo when you use this website. Romo is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Changes to this policy

Romo may change its privacy policy from time to time. Any such changes will be posted on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. You should check this page from time to time to ensure that you are happy with any changes.

Consent

If you choose not to register or not to provide personal information, you may still visit our website but you will not be able to access the restricted areas available to registered users. By completing the registration process, you are confirming that you accept the terms of our Privacy Policy as described and consent to our using your information accordingly.

What we collect

We may collect the following information:

  • name

  • contact information including email address

  • demographic information such as postal address, phone number and postcode,

  • other information relevant to newsletter subscription and favourites

For the exhaustive list of cookies we collect see the list of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information provided to improve our products and services.

From time to time, we may also use your information to contact you for internal research purposes in order to improve our products and services. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Secure transactions

All sales transactions are secured by 256 bit SSL encryption when communicating with the server.  This can be seen by the use of 'https' in the website address and the padlock icon / green text used next to the website address in the browser. Optionally by clicking on the padlock icon you may be able to see details of our security certificate issued by GlobalSign, to Romo Ltd (this functionality is browser dependant).

Credit Card Details

We do not store or process credit card details on our site. Any credit card details you provide are processed by our payment provider, SecureTrading, via an 'iframe'. Secure Trading hold and process any credit card details provided. Once a transaction is complete we may hold a reference to the credit card used, which is held against your account details. This then allows you to use the same card again in any subsequent transactions.

PCI Compliance

As we do not store or directly handle any credit card data we are PCI compliant at SAQ level A.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name

Cookie Description

frontend

Login and basket, and navigation information

store

Website language selection

__utma

Google analytics

__utmb

Google analytics

__utmc

Google analytics

__utmz

Google analytics

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the address below. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Questions

If you have any questions about this privacy policy, or the use of your personal information, or if you wish to request us to stop using your information in any way, please write to:

Data Protection Officer
Romo Ltd
Lowmoor Road,
Kirkby-in-Ashfield,
Nottingham,
NG17 7DE


Terms and Conditions of Sale

This page tells you the legal terms and conditions (Terms) on which we (Romo Limited) sell products listed on this website to you.

Please read these Terms carefully. It is a condition of placing an order with us that you confirm that you have read, understood and agree to them. If you refuse to accept these Terms, you will not be able to order any products from our website.

We may revise these Terms from time to time. Every time you order any products from us, the Terms in force at that time will apply to the contract between you and us. These Terms set out the whole of our agreement and will not be varied without our written consent.

About us and how to contact us

Romo Limited is a limited liability company registered in the United Kingdom. Our registered office address is Romo Limited, Lowmoor Road, Kirkby in Ashfield, Notts, NG17 7DE.

If you have any questions or if you have any complaints, please contact us by telephoning our customer service team at 01623 756699 or by e-mailing us at help@theromogroup.com.

If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by pre-paid post to our registered address above. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us when you place your order.

Our Samples

Please note that Samples ordered through our website are intended as a representation of the colour and texture of a fabric or wallpaper, and may not show the full design.

We aim to display the colours accurately, although we cannot guarantee that your computer’s display shows the true colours of our fabrics and wallpapers. The Samples sent to you may, therefore, vary slightly from the images on our website. All images on our website are for illustrative purposes only.

Every effort is made to ensure that the fabrics and wallpapers we supply correspond as closely as possible to our Samples. However, variations in colour between batches may occur from time to time during normal manufacturing processes. We cannot guarantee that any fabrics or wallpaper that we subsequently supply will match exactly the Samples sent to you.

If a particular shade is critical, then please contact your local interior designer/retailer to order a stock sample (a sample taken from a reserved roll of current stock).

All Samples of materials shown on our website are subject to availability.

Acceptance or refusal of your order

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, order acceptance and completion of the contract will only occur when we send you an e-mail that confirms that the products have been dispatched (Dispatch Confirmation).

If we are unable to supply you with a the product, for example because the product is not in stock or no longer available we will inform you of this by e-mail and we will not process your order. If you have already paid for the product, we will refund you the full amount as soon as possible.

Price of products and delivery charges

The prices of the products will be as quoted on our website from time to time and doesn’t include the cost of delivery. Prices for our products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

The price of a product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being.

We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system. It is always possible that, despite our reasonable efforts, some of the products on our website may be incorrectly priced. If we discover an error in the price of any product you have ordered we will contact you as soon as possible to inform you of the error and we will give you the option of continuing to purchase the products at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if a pricing error is obvious and could have reasonably been recognised by you as a mispricing, we do not have to provide the product to you at the incorrect (lower) price.

Delivery

Products will usually be delivered to the address given when the order was placed within 3 to 4 days from the date of your order.

You will become the owners of the products you have ordered when they have been delivered to you. Once they have been delivered to you they will be held at your own risk and we will not be liable for their loss or damage.

How to pay

You can only pay for products using a debit card or credit card. All payments must be made in advance, but we will not charge your debit card or credit card until we dispatch your order.

All transactions are secured by 256 bit SSL encryption when communicating with the server. This can be seen by the use of ‘https’ in the website address and the padlock icon / green text used next to the website address in the browser. Depending on your browser software, by clicking on the padlock icon you may be able to see details of our security certificate issued by GlobalSign to Romo Limited.

We do not store or process credit card details on our own systems. Any credit card details you provide are processed by our payment provider, SecureTrading. SecureTrading hold and process any credit card details provided. Once a transaction is complete we may hold a reference to the credit card used, which is held against your account details. This then allows you to use the same card again in any subsequent transactions. As we do not store or directly handle any credit card data we are PCI compliant at SAQ level A.

Website terms and privacy policy

Your use of our website is governed by our Website Terms and Conditions. We use your personal information in accordance with our Privacy Policy. Please take the time to read these documents, as they include important terms which apply to you.

Cancellations, returns and refunds

If you are a consumer, you have a legal right to cancel your order / contract with us for the products you order under the Consumer Protection (Distance Selling Regulations 2000). This means that, up to the seventh working day after you receive the products, if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the order / contract and receive a refund.

Please note that this cancellation right does not apply in the case of any made-to-measure or custom-made products.

To cancel an order / contract, you must contact us in writing quoting your order number by sending an e-mail to cancel@theromogroup.com or by sending a letter to Customer Services, Romo Limited, Lowmoor Road, Kirkby-in-Ashfield, Nottingham, NG17 7DE. You may wish to keep a copy of your cancellation notification for your own records.

If you decide to cancel your order / contract then you must send the products back to the address above at your own cost and risk.

Once you have notified us that you are cancelling your order / contract, we will refund any monies already paid by you (but not the cost of returning the products to us) as soon as possible and in any event within 30 days of your order. We will refund you on the credit card or debit card used by you to pay for the products. If you do not return the products or do not pay the costs of returning the products, we shall be entitled to deduct the direct costs of recovering the products from the amount to be credited to you.

These Terms do not affect your other legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Our liability

If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at your option to either to make good any shortage or non-delivery; to replace any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question.

Except where we cannot legally exclude or limit our liability we will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profits, business or goodwill or for any indirect or consequential loss, damage or expenses howsoever arising under or in connection with the contract; and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question.

Nothing in these Terms shall limit or exclude any liability which cannot be lawfully excluded or restricted. Nothing in these Terms affects your legal rights as a consumer.

Intellectual property

All designs, images, graphics and other materials are the property of Romo Limited. You must not make copies of any Romo materials without our express prior written permission.

Other important terms

These Terms, and any contract between us, are only in the English language.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we do not insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Any contract between you and us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.