Head Office Address:
UK Enquiries Tel: 01623 750005
Fax: 0845 129 7071
Export Enquiries Tel: +44 (0)1623 755881
Fax: +44 (0)1623 759437
Monday – Friday 8.30am to 5.00pm
Saturday / Sunday closed
Thursday 1st January
Friday 10th April
Monday 13th April
Monday 4th May
Monday 25th May
Monday 31st August
Close 5.00pm Wednesday 23rd December 2009. Re-open Monday 4th January 2010
Romo is a trade only company and will only trade with legitimate businesses in the interior design or related industries.
In order to purchase products at trade prices from any of our brands (Romo, Villa Nova, Mark Alexander, Kirkby Design, Zinc), please contact us to set up a trade account with the relevant brand.
If you are an interior design professional or retailer based in the UK or Eire, to enquire about opening a trade account please contact our UK sales department on 01623 750005, for an application form. Please note that opening a trade account is subject to the approval of the area representative. Trade references will be required.
If you are an interior design professional or retailer based in the USA, Germany or The Netherlands, please visit the 'contact us' section of the website for details of your local Romo office.
For all other international trade enquiries, please contact your local agent or distributor for more information, details can be found in the 'showrooms' section of the website or call our Export Department on +44 1623 750881
DEPENDING ON OUR EXISTING CUSTOMER BASE IN YOUR AREA WE ARE UNABLE TO GUARANTEE ACCEPTANCE OF YOUR ACCOUNT APPLICATION. IF WE ARE UNABLE TO SUPPLY YOU DIRECT, DETAILS WILL BE PROVIDED OF YOUR NEAREST STOCKIST
We have three types of samples available to our account holders:
A “cutting” is intended as a representation of the fabric but it may not be an exact colour match to the current stock. If an order is placed following receipt of a cutting, the Buyer must check the goods physically correspond with the sample from which the order was placed, i.e., correct colour, design and appearance. If a particular shade is critical we will gladly submit a stock sample for approval. Please note that a standard cutting may not show all elements of a design, for designs with bigger pattern repeats, we recommend that a larger returnable sample is ordered.
If the Buyer requires a close match to the pattern book it is essential that the Buyer requests a “stock sample” for approval prior to ordering. A “stock sample” is a cutting that has been taken from current stock. The roll from which the “stock sample” is taken will be reserved for the Buyer for 14 days.
These are available as approximately 70cm x 70cm size samples. Unless returned within 45 days from despatch, returnable samples will be charged for at standard price, plus an additional charge for postage and packing. The company reserves the right to charge for any samples which are returned cut or defaced.
Please refer to our current price list for information on recently discontinued Romo products.
MA Modacrylic or Velicren
PA Nylon or Polyamide
VI Poly/Viscose, Rayon, Spun Rayon or Viscose
The circumstances in which furnishing fabrics are used are so variable that it is difficult to lay down hard-and-fast rules for care and maintenance.
All fabrics will eventually fade. To reduce natural fading, curtains should always be lined with a good quality light proof lining. Leading edges are subject to more light and may fade noticeably sooner. Silk, in general, has low light fast characteristics and no claims will be accepted for fading. Upholstery fabrics should be kept out of direct sunlight.
Cleaning instructions must be adhered to in relation to temperature, washing, drying and ironing methods.
All woven fabrics, particularly those made from natural fibres such as cotton and linen, will shrink to some extent.
It is quite normal for furnishing fabrics to shrink in washing, sometimes as much as 5-6%.
Please note that some shrinkage caused by washing can usually be regained by ironing the damp fabric in the direction of shrinkage while gently stretching it.
Dry cleaning can also cause shrinkage, although generally to a lesser extent.
Loose Covers / Cushion Covers
Whilst loose covers which are too loose are unsightly, it is a mistake to make them too snug, as they can be difficult to refit after any form of cleaning. Loose covers should be made with sufficient additional allowance (minimum 6%) for any shrinkage which may occur during cleaning. We strongly recommend all seams on loose covers and cushions are overlocked to prevent fraying.
Accessories / Trimmings
Linings, tape, cords, pipings and trimmings may show differential shrinkage and this must be taken into account when selecting cleaning methods.
It is the responsibility of the Buyer/end user to ensure that the correct cleaning method is used. Special care must be taken if the fabric has received an after treatment, as this frequently alters the cleaning method.
Careful and regular maintenance is the key to prolonging the life and the appearance of soft furnishings.
The regular use of a vacuum cleaner with an appropriate attachment can significantly extend the life of furnishings, and will reduce the need for washing/dry cleaning.
Spot cleaning - test an inconspicuous area before spot cleaning. Do not rub too hard as this may remove some colour. In any event, we strongly recommend using a specialist, professional cleaner and do not recommend spot cleaning.
Do not clean removeable cushion casements without cleaning the carcase or fixed upholstery, as shade differences can occur and may be noticeable between the two.
We recommend larger items be dry cleaned by a dry cleaning specialist. We suggest Servicemaster. Curtains should be measured prior to cleaning and the cleaner advised of these measurements.
Wash coloureds separately.
Whilst modern colour friendly powders reduce the likelihood of fading, repeated washing may cause changes to tone and shade.
We recommend the use of cleaning products which do not contain bleaching or brightening agents, e.g. Colour friendly powders of which the specific usage instructions must be followed.
Movement Of Curtains In Situ
Atmospheric conditions such as temperature and humidity can vary. This may affect curtains when hung in situ. Cellulosic yarns, particularly viscose, or rayon may shrink or relax due to changes in humidity.
Heavy fabrics and looser weaves may relax and lengthen.
Curtains should always be made with an adequate hem, loosely tacked. Side seams or attached linings should be hand slipped to allow for differential movement between face and lining fabrics. Always use an appropriate thread for the fabric you are sewing.
We recommend avoiding exact length curtains, i.e., sill or floor touching and do recommend over length curtains.
All curtains must be made with the possibility of making adequate adjustments in the event of any movement in the curtains. Any adjustments remain the responsibility of the maker.
Movement of curtains in situ cannot be accepted as a fault in the fabric and claims will not be accepted.
Useful Tips / Recommendations
All fabrics will age and wear during use. Certain fabrics may acquire new characteristics. These should be considered natural, e.g.
All textured or piled fabrics may flatten. Pile may distort. This is inevitable.
Any fabric may crease. Linen has a particular propensity.
Flatweaves may pill or bobble.
This list is by no means exhaustive and we recommend that any natural characteristics be fully explained to the end-user.
Furniture should be provided with armcaps to protect the area from extra wear. Cushions should be turned regularly to minimise wear.
Occasionally, variance in pattern repeats will occur. When planning multiple widths, please ensure before sewing that pattern alignment is satisfactory to produce a good end result. We cannot accept claims after the goods have been sewn.
We only recommend fabrics with 20,000 rubs or more for self piping.
Velvets should always be suspended. They should never be left standing on end, as this will cause permanent creasing.
Occasionally, variation in width may occur, therefore, please check widths before cutting. We cannot accept claims after the goods have been cut.
The majority of our fabrics can be treated to enhanced levels of flame retardant performance, or stain resistance at an additional cost per metre..
After Treatments available from Romo:
Domestic Upholstery back-coating
BS5852 Part 1 (Ign source 0+1)
Contract Upholstery back-coating
BS5852 Part 2 (Crib 5)
Contract Curtain Clearcoating
BS5867 Part 2 (Type A & B)
The above treatments are available subject to the following conditions:
(i) The minimum order is 5 metres, and the Buyer should add a further 3% (minimum of 0.5 of a metre) to cover processing loss.
(ii) Orders over 25 metres must be placed in writing, or by fax.
(iii) Fabric is treated at the Buyers’ own risk. The Seller accepts no liability for changes in appearance, performance, damage or defect caused to any fabrics as a result of treatment.
(iv) An additional 10 days should be allowed for delivery.
(v) The Sellers standard carriage charges apply.
(vi) Cleaning Instructions:
Contract Curtain Clearcoat: Dry clean only.
Domestic Upholstery Back-coating & Contract Upholstery Back-coating: Dry clean in situ only.
Stain Resistor: Original cleaning instructions apply. However, cleaning by any method more than 3 times may remove stain resistor.
After Treatments warning:
(i) The Customer is warned that after treatments may alter the fabrics in respect of resistance to abrasion; tear strength; breaking strength; seam slippage; colour; light fastness and resistance to change in colour by rubbing, and cleaning method.
(ii) The Company cannot accept responsiblity or liability for the performance, durability or finish of fabrics which are given any sort of treatment subsequent to purchase from the Company.
(iii) The entire responsiblity is that of the Buyer for ensuring that after such processing the fabric remains a satisfactory quality for its intended purpose.
For further information please contact our Customer Services department on UK: 01623 750005 or Export: +44 1623 755881